24-7 EMERGENCY SERVICES (847) 250-9594
FREQUENTLY ASKED QUESTIONS
IF YOU NEED HELP, WE HAVE A LIST OF FREQUENTLY ASKED QUESTIONS AND ANSWERS. WE STRIVE TO GIVE YOU THE BEST BUYING EXPERIENCE POSSIBLE. CLICK A QUESTION BELOW TO VIEW THE ANSWER.
Our fire damage restoration company offers a wide range of services including emergency response, structural repairs, soot and ash removal, deodorization, personal item restoration, and more.
We understand the urgency of fire damage emergencies and will respond as quickly as possible. In most cases, we can be on-site within hours of receiving the call.
Yes, we can work with your insurance company to cover the cost of restoration. We will provide all necessary documentation and work with your adjuster to ensure that your claim is processed smoothly.
We use a variety of methods to determine the extent of fire and smoke damage, including visual inspections, moisture testing, and air quality testing.
We have the ability to restore many personal items and possessions damaged by fire, including clothing, electronics, and important documents.
Our cleaning and deodorization process includes the use of specialized cleaning solutions and equipment to remove soot and ash, as well as ozone and thermal fogging to eliminate lingering odors.
We use a variety of techniques for removing soot and ash, including dry cleaning, wet cleaning, and abrasive cleaning.
Yes, we have the expertise to repair structural damage caused by fire, including framing, drywall, and roofing.
We take all necessary safety precautions to protect your property and our technicians during the restoration process, including the use of personal protective equipment and regular safety meetings.
Our technicians are trained to restore electrical and plumbing systems after a fire, including rewiring and repiping as needed.
We can work with you to find temporary housing for you and your family during the restoration process.
We thoroughly inspect and test your property to ensure that it is completely safe and secure before we consider the job complete.
Yes, we can provide references from previous fire damage restoration projects upon request.
Our technicians are certified by the IICRC and undergo regular training to stay current with industry standards and best practices.
We will provide regular updates and progress reports to the property owner throughout the restoration process.
We offer guarantees on our fire damage restoration services to ensure that our customers are completely satisfied with the work we have done.
Yes, we can provide an estimate for the cost of restoration before starting the work.
We are trained to handle mold and mildew remediation after a fire, and will take appropriate steps to prevent and address any mold growth.
Yes, we can provide emergency board-up services to secure a property after a fire, to prevent further damage and ensure the safety of the property.